Activity of Personal care consists of the provision of personal care for people who are unable to provide it for themselves because of old age, illness or disability, and provided in their home or place where they are currently living, including a shared lives scheme, provided as a complete service in its own right, directed and control by the provider, where the provider is an agency that supplies staff to undertake regulated activities in people,s private home.
The Agency aims to: *Offer skilled care to enable people supported by us to achieve their optimum state of health and well-being. *Treat all people supported by us and all people who work here with respect at all times. *Uphold the human and citizenship rights of all who work and visit here and of all Service Users. *Support individual choice and personal decision-making as the right of all Service Users. *Respect and encourage the right of independence of all Service Users. *Recognise the individual uniqueness of Service Users, staff and visitors, and treat them with dignity and respect at all times. *Respect individual requirement for privacy at all times and treat all information relating to individuals in a confidential manner. *Recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy that need of Service Users and staff.
Service User -staff ratio are always reviewed to ensure safe staffing levels though, Staffing levels may be changed at the discretion of the Manager if there are particular needs. Care staff work on a rota system which ensures that the Service is staffed by the appropriate number and skill mix, including weekends and public holidays.